Terms of Service

1. The service and your account

KnownPet provides software to help adults choose, prepare for, and care for pets. In these terms, ‘KnownPet’, ‘we’, and ‘us’ mean the provider of this service, reachable at support@knownpet.com. By using the service, you agree to these terms. If you do not agree, do not use it.

You must be at least 18 and legally able to enter this agreement. Provide accurate account information, protect sign-in credentials, and report suspected unauthorized access. Membership is for ordinary personal and household pet care, not resale or a commercial API service.

2. AI guidance and pet safety

You are interacting with AI, not a human veterinarian. KnownPet offers educational guidance, organization, and decision support. It does not diagnose, prescribe, provide emergency care, or replace a licensed veterinarian’s examination. Do not delay professional care because of an answer. If your pet may be in danger, contact a veterinarian or emergency veterinary service immediately.

AI answers, summaries, pet matches, and memories may be incomplete or wrong, even when confident. They do not guarantee suitability, health, behavior, allergy outcomes, or the safety of a food, product, or treatment. Review important facts and follow professional advice. Future-pet simulations are illustrative, not records of a real animal or promises about life with one.

Search is used only when the feature is available and actually retrieves information. Prices, recalls, laws, labels, opening hours, and availability can change. Check the linked source, its date, and current provider information before acting.

3. Plans, payments, and renewal

Free and paid features are identified in the product. A paid plan provides the digital access described on the pricing page and at checkout, not veterinary appointments, physical goods, pet purchases, or third-party services. Paid access is available only where checkout is enabled. Creating a free account does not require payment.

Checkout shows the price, currency, billing period, applicable tax, and recurring-payment terms before purchase. Monthly and annual subscriptions renew automatically for the same interval until canceled. Completing a recurring purchase authorizes the charges described at checkout. We will give advance notice of price changes and a chance to cancel before they apply to renewal.

Creem acts as merchant of record and reseller for payments, applicable sales tax, and invoices. Its buyer terms presented at checkout apply to the transaction alongside these product terms. KnownPet remains responsible for service delivery and support. Paid access is normally activated after payment confirmation; contact us if payment succeeded but access is missing.

Plans are subject to reasonable use, safety, and anti-abuse limits, not unlimited compute or guaranteed uninterrupted availability. We may temporarily limit unusually intensive or automated use, explaining access restrictions in the product or through support. Material reductions to a paid service remain subject to your statutory remedies.

4. Canceling a subscription

Cancel renewal through the membership/billing controls in Settings, which open the Creem Customer Portal, or use the portal link in your purchase email. If you cannot access it, email support@knownpet.com for help before the next renewal.

Cancellation stops future renewals. Unless a refund or other notice states otherwise, paid access continues to the end of the paid period. Cancellation alone does not refund that period. Deleting the app, clearing your browser, or deleting your KnownPet account is not a reliable way to cancel a Creem subscription: cancel the subscription first. Ending membership does not itself delete saved pet records.

5. Refund Policy

For your first paid KnownPet subscription, request a full refund within 14 days of the initial charge by emailing support@knownpet.com from the purchase email address. Include the order reference if available, never card details. This first-purchase policy applies to monthly and annual plans; it does not restart with each renewal or plan change.

Outside that window, payments and unused partial periods are not routinely refunded. Contact us about duplicate or unauthorized charges, a paid service not delivered, or another billing error. We review these cases and provide refunds or other remedies where appropriate or required by law. Cancel before renewal if you do not want the next period.

KnownPet handles requests and determines eligibility under this policy, applicable law, and the checkout terms. Approved refunds are processed through Creem to the original payment method where supported. Bank processing times vary. A full refund ends the access funded by that payment and its future renewal. We aim to respond to support and refund requests within 3 business days.

Nothing removes mandatory consumer rights, including applicable cooling-off, withdrawal, or remedies for defective or misdescribed digital services. Where immediate delivery affects a statutory withdrawal right, the purchase flow must obtain legally required consent and acknowledgment; this page alone does not waive that right.

6. Your content and shared stories

You keep the rights you hold in text, photos, and other material you submit. You give KnownPet a limited, non-exclusive license to host, process, reproduce, and display it as needed for requested features, including responses, memory, synchronization, and sharing you initiate. This does not transfer ownership or permit publication of your private diary for advertising.

Submit only content you have the right to use, including appropriate permission for information or images about others. You may use responses for personal pet care and records under these terms and applicable law. AI output may not be unique or protected by intellectual-property law; we cannot grant rights belonging to others.

Review before sharing. Anyone with an unlisted link can access or forward selected content. Deleting the original does not necessarily revoke a link containing that content or remove other people’s copies. The Privacy Policy explains data handling and retention.

7. Acceptable Use Policy

Use KnownPet for lawful, responsible pet-related assistance. Ordinary questions about illness, behavior, training, or safety are allowed, including discussing an upsetting event to get help. You must not use, attempt to use, or help others use the service for:

• Animal harm or illegal trade. Facilitating cruelty, animal fighting, abuse, poisoning, illegal breeding or trafficking, or other unlawful harm to animals or people.
• Dangerous misuse of advice. Presenting AI output as a licensed diagnosis or prescription, impersonating a veterinarian, or bypassing safeguards for instructions on dangerous treatment or harm.
• Illegal or exploitative content. Child sexual abuse or exploitation, sexual exploitation of animals, threats, encouragement of violence, hate-based abuse, harassment, or non-consensual intimate content.
• Violating privacy or rights. Uploading stolen or unlawfully obtained data, exposing private information, infringing intellectual property, impersonating others, or using content without necessary rights or permission.
• Fraud or deception. Scams, misleading commercial claims, fraudulent payments or refund abuse, fake identities to evade restrictions, or selling AI guidance as a guaranteed professional outcome.
• Attacking or abusing the service. Malware, unauthorized access, credential theft, disrupting systems, automated scraping or bulk generation without permission, reselling access, or evading usage limits and safety controls.

8. Enforcement and complaints

We may refuse requests, restrict features, remove unlawful content, or suspend or terminate access when reasonably necessary to address violations, fraud, security threats, or legal requirements. We use proportionate measures and, where safe and lawful, give a reason and an opportunity to correct the issue. Serious or urgent harm may require action without advance notice.

Report harmful output, suspected misuse, or an incorrect restriction to support@knownpet.com. Request a review with the relevant conversation or account reference. Suspension does not erase mandatory refund or privacy rights. Where lawful and safe, we will help you obtain saved information. We do not promise human review of every answer or detection of every violation.

9. Third-party products and services

Retailers and pet-service providers, not KnownPet, are responsible for their products, qualifications, prices, bookings, delivery, returns, and services. KnownPet does not sell live animals or fulfill these transactions. Referral or affiliate relationships are disclosed where relevant; a link is not a guarantee or professional endorsement. Provider sites have their own terms and privacy policies.

10. Availability and responsibility

We aim to provide a useful, reliable service, but AI and online services have limitations. To the extent permitted by law, the service is provided as available, without a promise that every answer is correct or service is uninterrupted. Keep copies of important records and verify consequential decisions.

To the extent permitted by law, KnownPet is not liable for indirect or consequential losses, and total liability arising from the service is limited to the greater of US$100 or the fees you paid for KnownPet in the 12 months before the event giving rise to a claim. Limits do not apply to fraud, willful misconduct, gross negligence, liability that cannot legally be limited, or mandatory consumer rights. If local law does not allow a limitation, it does not apply to you.

11. Changes, termination, and disputes

You can stop using KnownPet, cancel renewal as described above, and request deletion under the Privacy Policy. We may change or discontinue features with reasonable notice for material changes affecting a paid plan, except where security or law requires immediate action. If we discontinue a paid service before your period ends, we will provide legally required remedies and an appropriate refund for undelivered paid access.

Updated terms show a new effective date. We will notify you of material changes through the service or email before they take effect where required, and request consent where necessary. If you disagree, stop using the service and cancel before renewal; existing statutory rights remain intact.

Contact support@knownpet.com first so we can try to resolve a dispute. These terms do not impose mandatory arbitration, waive class-action rights, or remove protections and courts available under mandatory consumer law. If a provision is unenforceable, the others continue to apply to the extent permitted by law.